SHIPPING INFORMATION

Shipping Policy

 

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COVID-19 DISCLAIMER:

Due to impact of current COVID-19 regulations and limitations it may take longer than usual to fulfill your order. We are working to get your order to you as quickly as possible.

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We use Royal Mail Tracked Delivery. All orders are sent in plain packaging with tracked delivery to your door.

Monday to Friday
2 - 3 day delivery – dispatch within 24 hours if order placed before 2pm
1 working day (not guaranteed) - dispatch within 24 hours if order placed before 2pm

Service                                                                           Delivered                          Cost           Free if you spend

Royal Mail Tracked 48                                                 2-3 Working days             £3.99         £35.00

Royal Mail Tracked 24                                                 1-2 Working days             £5.99                                

Royal Mail Special Delivery (Tracked)                      1 day guaranteed 1pm    £7.99

EU Royal Mail International (Untracked)                   5-10 Working Days          £7.99

EU Royal Mail International (Tracked)                       5-10 Working Days          £10.99

Worldwide Royal Mail International (Untracked)    10-15 Working Days        £10.99

Worldwide Royal Mail International (Tracked)        10-15 Working Days        £15.99

 

Please note that a 'working day' is Monday to Friday inclusive. 95% of Royal Mail Tracked 48 deliveries are delivered within 2 working days. 95% of Royal Mail Most tracked 24 deliveries are delivered within 1 working day but a small percentage will take slightly longer. Special Delivery orders are guaranteed to arrive within 1 working day.

We are a UK-based company and there are a number of national Bank Holidays throughout the year. Should your order be placed over a Bank Holiday, your items will be dispatched the following working day. While we always strive to deliver your order on time, Bank Holidays may cause a delay in the dispatch and arrival of your purchase. Should you wish to confirm when UK Bank Holidays are, please do not hesitate to get in touch with our Customer Care team.

Royal Mail Delivery Options

We aim to dispatch all Royal Mail deliveries within 24 hours of ordering, if placed before 2pm Monday to Friday. After these times your order will be dispatched on the next working day.

Please note that these parcels take between 1 to 3 working days to arrive so please take any Bank Holiday days into account when planning your order. All orders placed after 2pm on a Friday will be dispatched on the next working day the following week.

*Delivery is not guaranteed and is dependent on the Royal Mail.

To keep you informed on the progress of your delivery, you will receive SMS / email updates from Royal Mail as your package makes its way to you. These alerts are automatically sent by Royal Mail and won't be seen by anyone other than the recipient. 

Please use your tracking code on the Royal Mail website to view the shipping progress of your order.

 

Royal Mail Tracked 24/48 Delivery takes 1 working longer to the following locations: 
Scottish Highlands: AB31, AB33-38, AB44-56. FK17-99, G83, IV1-28, IV30-39. KW1-14, PA21-33. PA35-40, PH18-26, PH30-42

 

Discreet Packaging

Your privacy is of the utmost importance to us and with our discreet packaging you can shop in confidence. With totally plain packaging, the only person getting excited by your delivery is you.

What will it have written on it? 

Royal Mail requires us to have a return address on your parcel. This is shown as 10 College View, London, SE9 4QG. The address does not include 'Kinky Love'.

What your package will look like

All orders are sent in plain packaging. There's absolutely no way of telling what's inside the package or who the sender is.

Choosing Delivery Options

When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.

Sometimes, depending on your address and what you are buying, there will not be a choice of delivery option.

Tracked Delivery to your door

For maximum peace of mind, all UK orders are sent with tracking to your door. You can easily track your order on the Royal Mail website with the tracking code we automatically send to you.

Please note that if you choose Royal Mail Special Delivery for guaranteed next day delivery, someone at the delivery address will have to sign for the parcel.

How Do I Track My Order?

The tracking code for your order is shown in the email we sent you when we dispatched your order.

The tracking code in the email links to the website of the postal service that will deliver your order.

Clicking this link will take you to a web page where you can track the status of your order.

I can't find the email - what should I do?

If you can't find the email in your inbox, please try checking your spam folder.

If the email has disappeared completely, you can also find the tracking code in your Kinky Love account, if you have one.

Royal Mail tracked services successfully deliver in one or two days for 95% of all orders. Sometimes you may have to wait an extra day for your parcel to arrive.

The order status says my parcel has been delivered, but I haven't received it - what should I do?

If you were out when delivery was attempted, Royal Mail may have left you parcel with your neighbour or may have been taken back to the delivery office.

The postal service should have left a calling card telling you they have done this. Follow the instructions on the calling card to either rearrange delivery or to collect your parcel.

If they did not leave a card, please take some ID such as a credit card or driving license with you as they will need this before they can let you have the parcel.

What if your order doesn't arrive when you expect?

If your delivery is more than 4 working days overdue, please contact us.

International Delivery

Each item sent to any EU country will be charged at £7.99 (per order) for an untracked service and £10.99 (per order) for a tracked service. Orders will usually arrive within 5 to 10 working days.

Each item sent to the Rest Of The World will be charged at £10.99 (per order) for an untracked service and £15.99 (per order) for a tracked service. Orders will usually arrive within 10 to 15 working days.

Import Duties and Taxes on International Shipments

When placing an order with Kinky for delivery to an international destination, your order may be subject to import duties and taxes. These are applied when your order reaches the destination country. Please note that we have no control over these charges and the amount cannot be predicted.

You are responsible for payment of any such import duties and taxes. For further information, please contact your local customs office.

You must comply with all applicable laws and regulations of the country for which the order is destined. We will not be liable or responsible if any such law is broken.

 

If all else fails, please contact us.  

CHRISTMAS 2020 OPENING TIMES:

Monday 21st Dec: OPEN AS NORMAL
Tuesday 22nd Dec: OPEN AS NORMAL
Wednesday 23rd Dec: OPEN AS NORMAL
Thursday 24th Dec, Christmas Eve: CLOSED
Friday 25th Dec, Christmas Day: CLOSED

Monday 28th Dec: CLOSED
Tuesday 29th Dec: OPEN
Wednesday 30th Dec: OPEN
Thursday 31st Dec, New Year’s Eve: CLOSED
Friday 1st Jan, New Year’s Day: CLOSED

Monday 4th Jan: OPEN AS NORMAL

info@kinkylove.co.uk

10  College View

London

SE9 4QG   

© 2020 by Kinky Love Ltd