Kinky Love Returns Policy
At Kinky Love we want to make sure you are completely happy with your purchases so we offer a free 365- day refund or exchange policy for all unopened and unused items.
Also, if your used item breaks or becomes faulty within 180 days of your purchase you may return it to us completely free for a full refund or exchange.
Simply fill in the returns form at the bottom of this page and follow the instructions you will receive by email.
We highly recommend obtaining a free proof of postage when you send your return just in case it is lost in transit or there is any issue with us receiving it back at the warehouse. Don't forget to hold onto this until we've processed your refund or replacement.
Please note that we do not cover faults caused by accident, neglect, misuse or normal wear and tear.
When Returning An Order:
Unused Items: Please ensure that the item is unopened, unused and undamaged (unless it is faulty), plus all shrink wrapping, packaging and/or leaflets and instructions must be intact. Please also remember to specify whether you would like a refund or an exchange. We endevour to handle your request as soon as possible and you will be notified when we receive the returned parcel at our warehouse.
Faulty Items: In the case your item is faulty please make sure that you clearly detail the problems you are having. Unless the fault is very clear you may wish to contact our Customer Care team beforehand as some items may features that require explaining!
You MUST return all leaflets, cards, instruction manuals and packaging with your order (even if it is faulty) as we may not be able to process your replacement without this information.
If the item has been used, please make sure that it has been thoroughly cleaned as photographs will be taken of all faulty items when we receive them to help with processing. The product will be returned to you at your expense if we find that it is not in a faulty condition
When ordering lingerie you are obviously able to try this on for size but you must wear your own underwear underneath as we will not be able to accept soiled or damaged items of this type for a refund or exchange. Please remember to retain the original packaging as we will not be able to accept your return otherwise.
You refund or replacement will be processed as quickly as possible, as soon as we have received your returned parcel back at our warehouse. This will be within 30 days but, in most cases, happens much faster.
If you would like to check on the status of your returned parcel please contact with your order number. Once submitted, refunds will take up to 5 working days to appear in your account depending on your bank.
If you have any further questions or would like assistance, please contact us at (Monday-Friday 9am- 5:00pm) and we will be happy to help you further.
This returns policy does not affect your statutory rights.