FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Does Kinky Love ship my order in discreet packaging?
Yes, all our orders are dispatched in plain packaging with no way for anyone to know where the delivery is coming from.
The box will be a plain brown/white cardboard box, and our company name will not show anywhere on the package.
If a return address in added to the label, the sender name will KL.
How long will it take for my delivery to arrive?
Please follow this link for all our delivery information: Shipping Information.
How can I find out where my delivery is?
All orders are shipped using a Royal Mail Tracked delivery option so, if you have not received your delivery and would like to know where it is, you can use the tracking system on the Royal Mail website to find out. The tracking number will be on the shipment confirmation email we have sent you.
How to cancel an order after I placed it?
You can cancel your order up to 7 days after you placed it, but it may have been dispatched by the time you do so.
If this is the case, we will need to receive the returned parcel before being able to issue a refund. Simply refuse to sign for the delivery and it will be returned at no cost to you.
If you do decide to cancel your order after it has been dispatched, please keep in mind that we will not be able to refund the cost of delivering the product to you.
Can I return a product I purchased if not satisfied?
At Kinky Love we offer a free 365- day refund or exchange policy for all unopened and unused items.
Also, if your used item breaks or becomes faulty within 180 days of your purchase you may return it to us completely free for a full refund or exchange.
Please click on the following link to view our whole returns policy: Return Policy.
Can I order from Kinky Love if I live abroad?
Kinky Love currently only ships to customers based in the UK, Europe, USA, Canada, Australia and New Zealand. If you live anywhere else we are currently unable to complete your order, and any purchase made through our website for delivery outside the UK will be cancelled and refunded.
Do cookies need to be enabled on my browser to shop at Kinky Love?
Is my personal information stored and managed safely?
What will show on my credit card statement when I shop at Kinky Love?
At Kinky Love we always want to ensure complete discretion, so your card statement will show “KL, London”. The name Kinky Love will not be displayed at any point. Please keep this in mind when going through your statement.
How do I leave a product review?
At the bottom of every product page, after all the product details, you will find the product review section. There you will be able to look through all product reviews left by other customers or leave a product review of your own.
How can I stay up do date with all your latest products and offers?
To make sure you never miss any of Kinky Love’s great offers or new product launch, please sign up to our mailing list, using the box at the bottom of every page on our website.
It takes only a few seconds and you will not regret it!